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Privacy Policy

A legal disclaimer

Privacy Policy

Last Updated: 20-06-2026

Pine Tree Wellness ("I", "me", "my") is committed to protecting your privacy and handling your personal information securely and transparently.

This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit www.pine-treewellness.org, contact me, or engage in therapy services.

  1. Data Controller

Pine Tree Wellness is the data controller responsible for your personal information.

Contact Email: info@pine-treewellness.org
Website: www.pine-treewellness.org

  1. Information I Collect

I may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Information you provide through the website contact form

  • Information disclosed during therapy sessions

  • Appointment records

  • Clinical notes and records

  • Payment and invoicing information

Some of the information collected during therapy may be classified as special category data under UK GDPR because it relates to your health and wellbeing.

  1. How I Collect Information

I collect information when:

  • You submit an enquiry through my website

  • You contact me by email or telephone

  • You complete intake or consent forms

  • You attend therapy sessions

  • You make payments for services

  1. Why I Use Your Information

I use your information to:

  • Respond to enquiries

  • Arrange appointments

  • Provide therapy services

  • Maintain clinical records

  • Communicate with you regarding appointments

  • Process payments and invoices

  • Meet legal, ethical, and professional obligations

  • Protect your safety or the safety of others where required by law

  1. Legal Basis for Processing

I process personal information under one or more of the following lawful bases:

  • Performance of a contract (providing therapy services)

  • Legitimate interests (managing my practice)

  • Compliance with legal obligations

  • Provision of health and wellbeing services

  • Explicit consent where required

  1. Confidentiality

Information shared during therapy is treated as confidential.

However, confidentiality may be broken where:

  • There is a serious risk of harm to yourself or another person

  • There are safeguarding concerns involving a child or vulnerable adult

  • Disclosure is required by law or court order

  • Disclosure is necessary to prevent serious crime

Where possible, I will discuss any necessary disclosure with you first.

  1. Storage and Security

Client records, clinical notes, appointment information, telehealth sessions, and payment information are managed using Konfidens, a secure practice management platform designed for therapists. Information is encrypted and stored securely in accordance with applicable data protection requirements.

I take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

  1. Data Retention

Client records will be retained only for as long as necessary to fulfil legal, ethical, insurance, and professional requirements.

Once retention periods expire, records will be securely deleted or destroyed.

  1. Sharing Information

I do not sell your personal information.

Information may be shared with:

  • Technology providers necessary for the operation of my practice

  • Professional advisers where legally required

  • Emergency services or safeguarding authorities where necessary

  • Courts or regulators where required by law

Any third-party providers are expected to process information securely and lawfully.

  1. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request erasure in certain circumstances

  • Restrict processing

  • Object to processing

  • Request transfer of your data where applicable

To exercise these rights, please contact me using the details above.

  1. Complaints

If you are unhappy with how your information has been handled, you may contact me directly - info@pine-treewellness.org

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

  1. Website Cookies

This website may use essential cookies and website analytics.

A separate Cookie Policy will provide further information if analytics or marketing cookies are used.

  1. Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The most recent version will always be available on the website.

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